1. General Policy

At Yu2Go, we strive to provide high-quality digital services. Due to the nature of digital subscriptions, all sales are generally final and non-refundable once the service has been activated.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• The service was not delivered after a successful payment

• The service is proven to be non-functional and our support team is unable to resolve the issue

• Duplicate or accidental payments

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after purchase

• Lack of technical knowledge or incompatibility with user devices

• Temporary service interruptions or minor technical issues

• Failure to follow setup instructions

• Account suspension due to violation of our Terms & Conditions

4. Timeframe for Requests

All refund requests must be submitted within 24 hours of the initial purchase. Requests submitted after this period may not be eligible.

5. Refund Process

• To request a refund, users must contact our support team with proof of payment and a detailed explanation of the issue.

• Our team will review the request and respond within a reasonable timeframe.

• Approved refunds will be processed using the original payment method whenever possible.

6. Chargebacks

• Initiating a chargeback without contacting us first may result in permanent suspension of your account.

• We strongly encourage users to contact support to resolve any issues before filing a dispute.

7. Service Issues

If you experience any issues with the service, please contact our support team immediately. We will make every effort to resolve the problem promptly before considering a refund.

8. Changes to This Policy

Yu2Go reserves the right to update or modify this Refund Policy at any time. Continued use of our services implies acceptance of any changes.

9. Contact

For refund requests or support, please contact us via the communication channels provided on our website.